Privacy Policy

Your Privacy Matters

OV Property Services LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information such as your name, email address, phone number, and property address when you contact us, submit a form, or book a service. We also collect non-personal information such as browser type and pages visited to improve our website.

How We Use Your Information

We use your information to respond to inquiries, schedule and complete service appointments, send service-related communications (email and/or SMS when you have provided a mobile number and consented), send promotional emails (with your consent), and improve our services. We do not sell or share your personal information with third parties for marketing purposes.

SMS / Text Messaging (A2P 10DLC)

If you provide a mobile phone number for service, estimates, appointments, job updates, or other OV Property Service communications (including via our website, verbal request, paper or digital service forms, or our operations platform), we may send SMS/text messages related to those purposes.

• Non-sharing of mobile numbers: We do not sell, rent, or share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes. Mobile numbers are used only to deliver OV Property Service service-related messages you requested or that relate to your job, estimate, or appointment. Carriers and messaging infrastructure providers (for example Twilio and ResiHubAI platform messaging when used on our behalf) process messages solely to transmit them and are not authorized to use your number for their own marketing.
• Message frequency: Message frequency varies based on your service activity. You may typically receive about 1–10 messages per service event (for example per estimate, job update, or appointment). You can control volume by opting out as described below.
• Message and data rates may apply: Message and data rates may apply. Check your wireless plan for details. OV Property Services LLC does not charge a separate fee for standard service SMS; your carrier may charge for texting.
• Opt-out: Reply STOP to any OV Property Service / ResiHub service SMS to unsubscribe from further text messages. Reply HELP for help. You may also call 425-802-8157 or email info@ovpropertyservice.com.
• Consent: By providing your mobile number for service updates or agreeing to SMS consent on our forms, you agree to receive the messages described in this Privacy Policy and our Terms of Service.

Carrier / CTIA summary: No mobile number sharing for third-party marketing; frequency varies (typically 1–10 per service event); message and data rates may apply; STOP to opt out; HELP for help.

Cookies

Our website may use cookies to analyze traffic and improve your experience. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Contact Us

If you have questions about this Privacy Policy, please contact us at 425-802-8157 or info@ovpropertyservice.com.